Terms and conditions of use

SHOPPING ONLINE

Images and descriptions of each product are available online, as well as specifications to help in choosing the correct size.

All prices published online, payments, receipts and invoices are in Euro (€/EUR).
A receipt will be issued for orders shipped to Italy.
You may only request an invoice at the time of purchase. In order for an invoice to be issued, you must provide an Italian billing address and Italian fiscal information.
Due to the restrictions written above, any invoice requests made after a purchase has been completed cannot be processed.

The following methods of payment are accepted by HangerStore.it:

BANK WIRE TRANSFER
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for HangerStore.it. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked to fax or email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client fax or email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached HangerStore.it’s bank account.
If the fax or scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once HangerStore.it has confirmed the payment and the merchandise is available for shipment. This method of payment is not available in all countries. Please check availability at the time of purchase.

PAYPAL
HangerStore.it accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

SATISPAY
HangerStore.it accepts payments from Satispay Accounts and reserves the right to process orders only if shipped to the same address that the verified Satispay account is registered with.

CASH ON DELIVERY
Cash on delivery is available only for shipments to Italy for amounts lower than € 999. At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank or postal account. This payment method has an additional cost of € 7.

It is possible to check the status of your order online by going to my account area. Once an order is placed for available items, no changes can be made to that order. Orders placed separately will be shipped separately.

Clients who have received a Promo Code for HangerStore.it, by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended. Promo Codes can be used in conjunction with Store Credit.

SHIPMENT INFORMATION

*FREE shipping is for ECONOMY ONLY.

Shipments to ITALY are always free.

HangerStore.it does not deliver to P.O. Boxes. Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise. All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

HangerStore.it ships worldwide using BARTOLINI, UPS, DHL and FEDEX.

AVAILABLE ITEMS:
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion. During sales or special promotions, processing times may be longer.

Estimated transit time after dispatch:
Europe: 2-3 business days for Economy shipment | 1 business day for Priority shipment
Americas: 4-6 business days for Economy shipment | 2 business days for Priority shipment
Asia and Middle East: 4-6 business days for Economy shipment | 2 business days for Priority shipment
Far East and Oceania: 6-8 business days for Economy shipment | 4-5 business days for Priority shipment

HangerStore.it cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of HangerStore.it.

Please note, , couriers do not make deliveries or pick-ups on the following Italian holidays:
January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26

When the order is shipped, Clients receive an email from HangerStore.it. In the event of delays in Customs, Clients will be notified directly by the courier and/or HangerStore.it.

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact HangerStore.it at info@hangerstore.it.

When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel. If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.

Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by HangerStore.it within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the HangerStore.it commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

RETURN POLICY

If for any reason Clients are not satisfied with an order, the not used items can be returned for Size/Colour Exchange, store credit or refund within 14 days of the order’s delivery date.

The products must be returned in the same package with all their parts (labels, tags, etc.).

Return Instructions

1. To request a return authorization, an email must be sent to info@hangerstore.it. Once the return request has been received and accepted, HangerStore.it will send a confirmation by e-mail with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.
2. The return shipment is FREE when shipped using the courier provided by HangerStore.it.
   If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
3. Returns must be shipped within 10 days of the order’s delivery date.

Types of Returns:

1. Size/Colour Exchange
   The exchange will be made as soon as the return arrives at the HangerStore.it warehouses and the products will be verified. Items can be exchanged only when a different size or a different colour of the same Item Code is available. The new item will be eligible for return through the same return procedure.
2. Store Credit
   The Store Credit will be made as soon as the return arrives at the HangerStore.it warehouses and the products will be verified. When the return has been processed, the Client will receive a code for the total value of the returned items, which may be used on future purchases. Original shipping costs incurred will only be included in the Store Credit amount if all items from the order are returned.
   Store Credit:
   • can be used one time only within three months of the return;
   • is not cumulative with other Store Credits;
   • must be used in its entirety on an order that is either equal to or greater than the value of the Store Credit.
3. Refund 
   Refunds will be processed as soon as returned items have been checked by HangerStore.it.
   Orders paid by PayPal or Bank Wire Transfer will be refunded to the original account.
   Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. Any original shipping costs incurred will only be refunded to the Client if all the items purchased in the order are returned.

• Items must not have been used or altered in any way, and must not show any signs of use.
• Each Item must be returned with all original labels and tags still attached, packaging and other accessories received with the order.
• Products must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
• Returns must be packaged in the HangerStore.it box, which must be securely sealed with adhesive tape. In case the HangerStore.it box is no longer available, clients may use another type of packaging suitable for the shipment of HangerStore.it items.
• In the case of defective or incorrect merchandise, we invite Clients to immediately contact info@hangerstore.it. HangerStore.it reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
• Pickups for all authorized returns with HangerStore.it’s courier account numbers must originate from the same country of the original shipment.
• In the case that the return shipment requires pickup or the payment of any added fees, HangerStore.it reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
• HangerStore.it reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, HangerStore.it will deduct a 10% administrative/re-stocking fee from the refund.
• Exceptions from the right of withdrawal for contracts concluded on the website HangerStore.it are excluded in accordance with Article 59 of the Italian Consumer Code as regards the following:

1. The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
2. The supply of goods which are liable to deteriorate or expire rapidly.

For every item where the exclusion of withdrawal is applied, HangerStore.it provides indication to the consumer directly on the item page. At its sole discretion, HangerStore.it has the right to accept the withdrawal request even for goods that are excluded from the right, if it deems the reasons appropriate and justified.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.

VIRTUAL GIFT CARD

Virtual Gift Cards are redeemable exclusively online at HangerStore.it
The validity is 12 months and starts on the date the confirmation email is sent. Virtual Gift Cards can be used for one or more orders and can be used towards an order of greater value than the available amount on the Virtual Gift Card.
Virtual Gift Cards must be used to make purchases using the same currency in which it was issued.
The Virtual Gift Card code will be sent to and can only be used by the email address entered in the form when it was purchased. HangerStore.it is not responsible for undelivered Virtual Gift Cards due to an incorrect or incomplete email address.
The Virtual Gift Card will be sent within 2 hours of the payment confirmation. For the Virtual Gift Card to arrive within 2 hours of the payment confirmation, an immediate payment method must be used, such as a credit card. Virtual Gift Cards purchased using bank wire transfers will be sent after the payment has been received by HangerStore.it.
Only one Virtual Gift Card code can be used at a time and cannot be used in conjunction with any other Credit codes.
A Virtual Gift Card cannot be used to purchase another Virtual Gift Card. They cannot be redeemed or exchanged for cash or store credit. The client can request a refund of a Virtual Gift Card within 14 days of the purchase if it has not been used.
Orders placed using Virtual Gift Cards can be returned. If the returned item is for a refund the amount of the return will be credited back to the Virtual Gift Card. These orders are subject to the standard commercial terms and privacy policies as published on HangerStore.it.
HangerStore.it reserves the right to refuse orders placed with Virtual Gift Cards that may be invalid, fraudulent or the result of code duplication.

SITE POLICIES

HangerStore.it declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colours of the products visualized on the website could appear to be slightly different from the original.
Images on HangerStore.it belong to DE.PLA Srl and any unauthorized use of these images without the express written consent of DE.PLA Srl is forbidden.
For more information contact: info@hangerstore.it

Items featured on the website reflect the actual availability of the item in colour and size. The website is linked to all the holdings of DE.PLA Srl. including warehouses and stores. As an authorized retailer of all brands present on the website, HangerStore.it guarantees the complete authenticity of each and every item featured. Once an order request has been received, HangerStore.it reserves the right to re-confirm the availability of the merchandise. Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.

This notice contains the legal terms and conditions that govern the website, HangerStore.it.
Users of HangerStore.it accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, DE.PLA Srl reserves the right to ask the Users to refrain from using the website HangerStore.it.
The access and the use of the website HangerStore.it are for personal use only.
The visualization of the website HangerStore.it provides Clients with product information and the possibility to purchase merchandise.

DE.PLA Srl is the owner of the website HangerStore.it and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website HangerStore.it is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from DE.PLA Srl. DE.PLA Srl does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.

COMMERCIAL POLICIES

Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.
DE.PLA Srl reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.
DE.PLA Srl reserves the right to decline to process an order and/or offer services to anyone at any time.

DE.PLA Srl has created and published the website HangerStore.it with the mission to offer a service exclusively for its own Clients.
The products on sale on the website HangerStore.it are destined to the Final Customer. By “Final Customer” DE.PLA Srl intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at HangerStore.it.
Therefore, DE.PLA Srl requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with HangerStore.it nor use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, DE.PLA Srl reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

To place orders at HangerStore.it Clients must:

• Be an individual as defined as a “Final Customer”
• Be 18 years or older
• Be eligible and competent to enter legally binding contracts
• Have a valid email address
• Have a Verified PayPal Account or a Bank Account

DE.PLA Srl publishes information on its website HangerStore.it to provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, DE.PLA Srl will execute an immediate correction.
DE.PLA Srl also reserves the right to make corrections and changes to the website when necessary without giving prior notice.
DE.PLA Srl does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction.
HangerStore.it, the website of DE.PLA Srl, is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses.
However, DE.PLA Srl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
DE.PLA Srl reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Entering this website, the User and DE.PLA Srl agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the website.
DE.PLA Srl does not guarantee in any way that materials present on the website are in accordance with current regulations of other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this website from said locations do so at their own risk and are solely responsible to respect relative local laws. Under EU regulation 434/2013, cross-border disputes can be settled out-of-court by using this online platform: http://ec.europa.eu/odr.

POST-SALES ASSISTANCE

Any requests for post-sales assistance can be sent to info@hangerstore.it. We will respond to these requests within 5 (five) business days.

1. HangerStore.it shall be liable to the Client for any lack of conformity which arises within two years of the goods delivery.
2. For the purpose of this directive, goods are presumed to be in conformity with the contract if they, where applicable, comply with the following conditions: a) are fit for the purposes for which goods of the same type are normally used; b) comply with the description given by HangerStore.it and possess the qualities of the goods which HangerStore.it has held out to the consumer as a sample or model; c) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by HangerStore.it, the producer or the producer’s representative, particularly in advertising or on labelling; d) are fit for any particular purpose for which the consumer requires them and which the consumer made known to HangerStore.it at the time of conclusion of the contract and which HangerStore.it has accepted through implication.
3. The Client loses all benefits of their rights if they do not inform HangerStore.it of the lack of conformity within a period of two months from the date on which they detected such lack of conformity. It is not necessary to inform HangerStore.it if the lack of conformity was acknowledged or concealed by HangerStore.it.
4. In any case, unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
5. In the case of a lack of conformity, the Client may request, alternatively and without charge, under the conditions below, a repair or replacement of the purchased goods, a reduction of the purchase price or the contract rescinded, unless the request is objectively impossible to satisfy or considered disproportionate for HangerStore.it in accordance with Article 130, paragraph 4 of the Consumer Code.
6. The request must be submitted in writing to HangerStore.it at the email address info@hangerstore.it, from which a written response will be given within 5 (five) business days. In the shortest amount of time possible, it will be communicated if the request can be processed or an explanation for why it cannot be. In the communication, where HangerStore.it has accepted the request from the Client, it must be stated the method of shipment or return of the goods, as well as the deadline for the return or replacement of the non-conform goods.
7. Whenever the repair or the replacement of the goods is impossible or disproportionate, or HangerStore.it did not provide the repair or replacement of the good within the previously mentioned deadline or, finally, the repair or replacement caused notable inconvenience to the Client, the Client may request at their choice, a reduction of the purchase price or the contract rescinded. In this case, the Client must send their request to HangerStore.it, who will respond within 5 (five) business days with their intention to process the request or an explanation for why it cannot be processed.
8. In the communication, where HangerStore.it has accepted the request from the Client, it must be stated the price reduction or the return method of the non-conform goods.